Initiate diagnostic

Support - Trouble Shooting

To initiate your diagnostic you must do the following simple test

 

STEPS

1. Place your hand on the “cold side (at front or side of the unit)” and feel if there is even a small amount of cool air coming out.

2. Now place your hand on the “warm side (at back of the unit)” and feel if there is even a small amount of warm air coming out.

 

If you detect even a small amount of cool air and a small amount of warm air, then please follow the test on the "Not Cooling Enough" page.

If you did NOT detect even a small amount of cool air and a small amount of warm air, then please follow the test on the "Absolutely No Cooling" page.